Senior Account Manager
Senior Account Manager - Swords, Dublin
About Delta Group
We are Europe’s leading visual communications specialist delivering dynamic multi-channel marketing services to brands and retailers across the globe. Our model combines insight, creative, production, execution and optimisation to provide clients with a broad range of effective and impactful point-of-purchase visual communications.
We operate across 5 manufacturing sites in the UK and Ireland, providing in-house creative / design, POS print, signage, warehousing, underpinned by our proprietary technology platform. Our Client Services team are experienced and knowledgeable people, who aspire to make a difference every day. We value the long-term partnerships we have with our clients and work collaboratively to lead effective change and empower our clients’ strategic goals.
To apply please visit Careers - The Delta Group
Role Overview
As Senior Account Manager (SAM), you will develop strong relationships with multi-level client stakeholders and identify their priorities / needs. The SAM must be able to qualify business development / growth opportunities and put forward quality and achievable solutions whilst simultaneously achieving our business objectives. This role also requires the ability to manage projects from start to finish, being pro-active in your approach to ensure these are seamlessly moved through production in order to deliver against agreed SLA’s (service level agreements) and KPI’s (key performance indicators).
Primary Objectives
- Build relationships with new and existing clients, ensuring we deliver best in class service
- Growing client relationships, understanding and developing key areas where we can assist. Manage projects seamlessly from start to finish, providing right first- time information to the business and regularly updating the client
- Make process improvements that will benefit the client and Delta
- Work with the Account team to develop, deliver and report on the account development plan
- Build and develop excellent relationship with the production teams to ensure there is a two-way flow of information and both teams are working together to deliver for the client and Delta
- Develop opportunities to ‘sell in’ the full Delta Group offering
- Understand current jobs, minimizing production costs and timings, reducing both material and time wastage involved in the quote through to complete production
- Take briefs from the client and ensure that all relevant information is captured; utilise the Workstream campaign planning system to log campaigns and ensure that accurate briefs with all information are passed into Delta production
- Make process improvements that will benefit the client and Delta
- Operate invoicing process accurately and in a timely fashion
- Plan and brief projects, taking full responsibility for service delivery
- Attend client briefing meetings as and when required. Have a role in offering advice and support
- Provide suggestions on how to add value to processes and systems whenever possible, driving more effective ways of working
Skills, Knowledge and Experience
- Strong print knowledge and track record of working with retail clients
- Ability to deliver against agreed client budgets and internal sales targets
- Confident in front of clients and back of house teams
- In depth knowledge of customer service, good interpersonal skills and able to develop positive client relationships
- Great organisational skills with ability to prioritise work to meet client needs
- High level of attention to detail
- Demonstrates a positive and ‘can do’ approach at all times
- Ability to be adaptable to business and client needs
- Passion for delivering the highest quality service
- Good IT literacy, including knowledge of MS Word and PowerPoint & exceptional Excel skills
Other
- Location: Dublin, Ireland
- Shift: Monday - Friday
- Salary: Dependant on experience
- Benefits: Employee Assistance Programme, Staff Reward Scheme/Retailer Discounts, Training Opportunities, Modern Facility, Free onsite parking
- Department
- Client Services
- Locations
- Ireland
- Contract Type
- Permanent
- Working Shift
- 9:00am to 5:30pm Mon - Fri
- Hybrid Working
- No
About The Delta Group
The Delta Group is a leading marketing services company helping brands connect with consumers in-store, outdoor, and online. With expertise in creative design, display production, and advanced technology, we streamline complex international campaigns for consistency and responsiveness. Our end-to-end services enable brands to swiftly adapt to market changes, delivering impactful visual communications and effective strategies.
Senior Account Manager
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