Location: Client Site - Bradford

Onsite: Flexible working available but initially whilst training a minimum of 3-4 days a week is required to support learning and growth.

About Delta Group

We are the UK & Ireland’s leading visual communications specialist delivering dynamic multi-channel marketing services to brands and retailers. Our model combines insight, creative, production, execution and optimisation to provide clients with a broad range of effective and impactful point-of-purchase visual communications. We are invested in understanding the complex and dynamic challenges facing brands and retailers, and our services are specifically designed to navigate this complexity and boost competitiveness across multiple markets and languages.

We’re owner-managed and independent, leading small teams of influential thinkers, meaning that we have the agility of a small business but the resources of a large one. Our belief is that in a changing industry, we must be a company that can change with it.

We operate across 6 sites in the UK and Ireland, providing in-house creative design, POS print, signage, warehousing and installation services, underpinned by our proprietary technology platform.

Our Client Services team are experienced and knowledgeable people, who aspire to make a difference every day. We value the long-term partnerships we have with our clients and work collaboratively to lead effective change and empower our clients’ strategic goals.

Role Overview

We provide in-store point of sale (POS) solutions to a leading retailer, across their Supermarket and Convenience estate, and working with their Retail Media team. This role includes working with their marketings teams to develop innovative and cost-effective POS solutions that amplify their weekly offers and product ranges. Our core services are that of in-store POS production for weekly and seasonal campaigns.

This role is working on a new contract win and we’re working with the client to drive change and transformation in ways of working, in order to streamline process and bring efficiencies in the way we deliver our services to them. As this role is working on a new contract win, we believe that onsite presence is beneficial in building new client relationships and to support your learning and development into the role. 

Primary Objectives

• Project manage jobs from start to finish, paying attention to detail and being mindful of client requirements and Delta business processes.
• Take briefs from the client and ensure that all relevant information is captured.
• Utilise technology platforms such as Delta’s proprietary campaign planning system to create production briefs; manage library requirements, auto-artworking and proofing functionality.
• Continually look at processes and self-improvements that will benefit the client and your development. Discuss with your line manager and take ownership in finding the solution.
• Manage client expectations and aim to deliver exceptional service.
• Build and develop excellent relationships with client stakeholders and internal teams to ensure there is a two way flow of information and all teams are working together to deliver for the client.
• Take a hands-on approach to issue resolution with the client and internal teams.
• Continually look for other opportunities to broaden Delta’s services to your client and ask for support from other Delta team members as and when needed to ‘sell’ these in.

Key responsibilities

• Plan and brief projects as requested by the client taking full responsibility for service delivery.
• Attend client briefing meetings as and when required, offering advice and support.
• Spend time at client sites and store visits to review campaign execution and identify ideas for improvements.
• Attend installations at client sites where needed.
• Maintain and manage weekly work in progress schedule (WIP) and weekly updates.
• Manage purchase order process, obtaining purchase order numbers for all jobs
• Support client and internal teams with any post campaign follow ups, issue resolution etc.
• Create any required business/client reporting or forecasting.

Skills, Knowledge and Experience

• Project management, comfortable working to critical paths and managing expectations and risk
• Good interpersonal and communication skills
• Ability to prioritise work to meet client needs.
• Accuracy and attention to detail.
• Experience in business / project reporting.
• Good IT literacy

Benefits

• 20 Annual Leave, plus Bank Holidays
• Workplace pension, provided by NEST (National Employment Savings Trust)
• Employee Assistance Programme
• Employee Discount Scheme
• Training and Development Opportunities

The Delta Group is an equal opportunities employer and welcome all applications from suitably qualified candidates regardless of disability, race, gender, age, religion/belief, sexual orientation or any other characteristic protected by law.