Role Overview

To support the Account Directors in providing a ‘customer first’ service delivering against agreed SLA’s and KPI’s at all times. Manage projects from brief through to execution ensuring they are flawlessly moved through the business with a right first time focus. Be pro-active in your approach towards the client, helping them, the account team and internal colleagues, meet all business objectives and service delivery expectations.

The role will require you to be on-site at client locations(s) during your working week. Projects will span design, print, in-store branding/signage and installation services. It will involve working collaboratively within a team structure with a strong focus on retail and trade marketing execution. You will liaise with client, account team and studio colleagues on a daily basis

Primary Objectives

• Project manage jobs from start to finish, paying attention to detail and being mindful of client requirements and Delta business processes.
• Take briefs from Account Director or client and ensure that all relevant information is captured.
• Utilise technology platforms such as;
  • Delta’s proprietary campaign planning system to create production briefs; manage library requirements, auto-artworking and proofing functionality.
  • Integrated business management system to capture project details and fulfil all associated administration
• Continually look at processes and self-improvements that will benefit the client and your development. Discuss with Account Director and take ownership in finding the solution.
• Manage client expectations and aim to deliver exceptional service.
• Build and develop excellent relationships with client stakeholders and internal teams to ensure there is a two way flow of information and all teams are working together to deliver for the client.
• Take a hands-on approach to issue resolution with the client and Account Director.
• Continually look for other opportunities within your client base and ask for support from other Delta team members as and when needed to ‘sell’ these in.

Key Responsibilities

• Plan and brief projects as requested by the client or AD taking full responsibility for service delivery.
• Attend client briefing meetings as and when required, offering advice and support.
• Spend time at client sites reviewing campaign execution, identifying ideas for improvements.
• Attend installations at client sites where needed. .
• Maintain and manage weekly work in progress schedule (WIP) and weekly update.
• Manage purchase order process, obtaining purchase order numbers for all jobs
• Support client and internal teams with any post campaign follow ups, issue resolution etc.
• Work with the Account Director to create any required business/client reporting or forecasting.

Skills, Knowledge and Experience

• Project management, comfortable working to critical paths and managing expectations and risk
• Previous experience in Print Account Management required.
• Good interpersonal and communication skills
• Ability to prioritise work to meet client needs.
• Accuracy and attention to detail.
• Experience in business / project reporting.
• Good IT literacy
• Proficiency in business software and operational tools (ERP Systems, MS Office, Excel)